Privacy Policy for bitpull.ai
Last updated: June 2026
1. Data Protection, Controller, and Scope
We deeply respect the privacy of our customers and visitors. We are committed to complying with all applicable data protection laws, including the General Data Protection Regulation of the European Union (GDPR) and the UK Data Protection Act.
This Privacy Policy applies to our website (bitpull.ai) and any related services.
The Controller for the processing of your personal data is:
NEOB Technology GmbH
FN 662371a | UID: ATU82488504
Donau-City-Straße 3, Office 9
1220 Vienna, Austria
Email: privacy@bitpull.ai
2. Purposes and Legal Basis for Data Processing
Below we explain why we collect personal data, what data is affected, and the legal basis for processing it.
2.1 Website Hosting and CDN
To ensure our website is delivered securely, reliably, and quickly, we use modern web hosting and Content Delivery Network (CDN) services.
- Data collected: Technical information (e.g., IP address), device information, browser data, log data, and user behavior relevant for error analysis.
- Legal basis: Legitimate interest (Art. 6 para. 1 lit. f GDPR) to ensure website availability and security. Where applicable, consent for optional cookies (Art. 6 para. 1 lit. a GDPR).
- Processors: Webflow, AWS, Cloudflare, and similar infrastructure providers.
2.2 Testing and Using bitpull.ai AI Services
We may offer interactive AI tools or services on our website. When you test or use these features, data is processed to deliver the AI experience and improve our services.
- Data collected: Identification data, contact details, company details, and any text, voice, or files you transmit to our AI assistants.
- Legal basis: Legitimate interest (Art. 6 para. 1 lit. f GDPR) for providing and optimizing the service, or performance of a contract (Art. 6 para. 1 lit. b GDPR) if you are a customer.
Important: We ask you not to transmit any particularly sensitive categories of personal data (such as health data, ethnic origin, political opinions, or genetic/biometric data) when using our AI testing tools.
2.3 Contacting Us (Email & Forms)
If you contact us via email or a contact form on our website to inquire about our products or services.
- Data collected: Email address, name, and any information you provide in your message.
- Legal basis: Legitimate interest (Art. 6 para. 1 lit. f GDPR) to respond to your inquiry, or pre-contractual measures (Art. 6 para. 1 lit. b GDPR).
2.4 Newsletter Dispatch
If you subscribe to our newsletter to receive updates about bitpull.ai.
- Data collected: Identification data, contact details, and interaction data (e.g., opening rates).
- Legal basis: Consent (Art. 6 para. 1 lit. a GDPR). You can unsubscribe at any time.
2.5 Online Appointment Scheduling
To facilitate demo bookings or consultations, we use online appointment scheduling tools (e.g., Cal.com, Calendly).
- Data collected: Identification data, contact details, company data, and any additional text you provide.
- Legal basis: Consent (Art. 6 para. 1 lit. a GDPR).
2.6 Analytics and User Behavior Tracking
To analyze and improve the user experience on our website, and to optimize our advertising campaigns, we use tracking technologies (e.g., Google Analytics, Meta Pixel, LinkedIn Pixel).
- Data collected: IP address, browser data, interaction data, conversion data, and cookies.
- Legal basis: Consent (Art. 6 para. 1 lit. a GDPR).
3. International Data Transfers
Some of the third-party providers we use are based outside the European Economic Area (EEA), particularly in the USA. If data is transferred to a third country, we ensure an adequate level of data protection. This is achieved either through an adequacy decision by the EU Commission (such as the EU-US Data Privacy Framework) or by concluding Standard Contractual Clauses (SCCs) to guarantee EU-equivalent privacy standards.
4. Data Disclosure and Sub-processors
We will never sell your data to third parties. We only share personal data if it is legally required, necessary to provide our services, or if you have given us explicit consent. Categories of recipients may include:
- Hosting and cloud infrastructure providers.
- AI infrastructure providers (e.g., OpenAI, Deepgram, or similar AI technology partners).
- Banks and payment service providers.
- Tax advisors and legal counsel.
5. Cookies and Local Storage
Our website stores personal data and information using cookies, session storage, and local storage. You can manage your cookie preferences, permit or block specific storage processes, and withdraw your consent at any time through our cookie banner or your web browser settings.
6. Storage Duration
We retain your personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy, or as long as contractual or statutory retention periods (e.g., tax and commercial laws) apply. Once the retention period expires, your data will be securely deleted or anonymized.
7. Protection of Personal Data
We protect your personal data through appropriate technical and organizational measures in line with current industry standards. This includes the encryption of data during transmission (SSL/TLS) and storage, as well as strict internal access controls to prevent unauthorized access, loss, or misuse.
8. Your Rights as a Data Subject
Under the GDPR, you have the following rights regarding your personal data:
Right of Access: You can request information about your personal data stored by us and receive a copy of it.
Right to Rectification: You can request the correction of inaccurate or incomplete data.
Right to Erasure: You can request the deletion of your personal data, provided there are no legal obligations preventing this.
Right to Restriction of Processing: You can request that we restrict how your data is processed under certain circumstances.
Right to Data Portability: You have the right to receive your provided data in a structured, commonly used, and machine-readable format.
Right to Object: You can object to the processing of your data based on legitimate interests.
Right to Withdraw Consent: If processing is based on your consent, you can withdraw this consent at any time with future effect.
Right to Lodge a Complaint: You have the right to lodge a complaint with a competent data protection supervisory authority.
To exercise any of these rights, please contact us at privacy@bitpull.ai.
9. Changes to this Privacy Policy
We reserve the right to update this Privacy Policy from time to time to reflect changes in our services or legal requirements. The most current version will always be published on this page.